At our company, we prioritize data protection and privacy as core values. As such, we have implemented advanced encryption techniques and follow current security guidelines to ensure the highest level of security at all times. In regards to the images that you upload to our app to generate AI avatars, we automatically delete them from our servers after a period of 2 days. On the other hand, the images generated by the app from the photos you uploaded will be deleted from our servers after 30 days. Please be assured that we take the necessary precautions to protect your data and uphold our commitment to privacy.
The AI Art Style section was recently removed together with the custom prompts generator to go all-in on our newly released Avatar feature.

Momo is continuously evolving: our developers are striving to improve the user experience which leads to creating new amazing features and occasionally dismissing others. Keep an eye out for more additions and improvements in future releases of the app!
We apologize for the inconvenience you are experiencing with the error message. Here are some suggestions that may help resolve the issue:

  • Ensure that you are using the latest version of the app. If there is an update available on the App Store or Google Play Store, it is recommended to download it in order to potentially resolve the issue.
  • Try switching to a different internet connection. If you are currently using a Wi-Fi network, try using your mobile data connection instead, and vice versa. Additionally, if you are utilizing a VPN, you may want to try turning it off and attempting the action again.
  • Ensure that your device has sufficient storage available. If the error message appears when attempting to save an image, it may be due to a lack of storage space on your device. In this case, try freeing up some space to potentially resolve the issue.
  • Consider updating your iOS or Android software. To ensure that you are using the latest version, you can check your device's settings.
  • Close the app from your background processes and reopen it.

If you’ve tried all the steps above but you’re still experiencing problems, please include the following details in your email to help speed up our checks:

  • A screenshot or a screen recording that shows the issue
  • Your current version of iOS or Android
  • The app version
  • Your device make and model.